Job Position: Guest Services Guide
Description
My Inner Harbour is looking for a warm, welcoming person to be our Guest Services Guide. As the Guest Services Guide, you are responsible for creating a welcoming and supportive environment for members and visitors, providing tours and information about our space, helping new members and visitors understand and orient themselves in the space and supporting events that are hosted in our space. You will also be asked to provide administrative support in the form of responding to guest inquiries & event booking requests, as well as updating our event listings on our website and social media
Key responsibilities
• Greet members as they come in, help them sign in and provide information and directions as needed
• Give new members an orientation to the space and materials and go through membership guidelines with them
• Assist with retrieving or replenishing materials
• Tidy rooms as needed when members are finished working
• Help with setup and takedown for events and workshops (must be able to lift folding chairs and tables)
• Support members in following membership guidelines to ensure a respectful and enjoyable environment for everyone; enforce those guidelines when needed
• Help organize and clean our space on an ongoing basis
• Handle administrative tasks related to guests services.
Key skills
•Warm, friendly demeanour
• Clear and kind communicator
• Passion for community engagement
• Experience working with diverse populations
• Calm presence and good listener
• Skilled at gently setting and enforcing boundaries
• Takes initiative to restock and clean as needed
• Creative problem solver
Hours & Pay
• $22 per hour
• Mondays- Fridays 5:30pm-9:00pm (with option for additional hours)
Non-essential, but valuable:
Interest in guiding or hosting in-house programs or activities, such as “Craft & Conversation”
Collaborative mindset, able to contribute ideas to support MIH’s growth
Genuine interest in mental health and holistic wellness
Social media and/or website maintenance skills
If this sounds like you, please send your resume & cover letter to: myinnerharbour@gmail.com